1. The Seller warrants the products to Consumers, in the period of 24 months from receiving the goods by the Consumer. A warranty card is an issued tax document on purchased goods.
2. If faults arise during the warranty period, the Consumer is entitled to the right of remedy by the Seller free of charge. Instead of removing the defect, the Seller can provide the Consumer with a replacement. If it is not possible to remove the defect, or provide a replacement, the Consumer can ask for discount of the purchase price or withdraw from the Contract within the scope of unsatisfactory performance.
3. The Warranty does not cover damage caused by forcible actions to the goods.
4. The Consumer can lodge claims arising from the Warranty with the Seller, in any of their offices in the Czech Republic or at the headquarters, usually in writing. When lodging a complaint, the Consumer is obliged to submit a tax document or other reliable proof of purchasing the goods (delivery note, etc.) and describe the defects and how they show.
5. After filing a claim, the Seller issues a written confirmation to the Consumer. The Seller also provides the Consumer with a confirmed date and method of settling the claim.
6. The Seller shall process the claim and remove defects within 30 days from the date of the claim and at the same time inform the Consumer about the outcome of the complaint.
7. The Consumer has the right to withdraw from the Contract without giving any reason and without penalty within 14 days of receiving the goods. The Consumer, however, cannot withdraw from the Contract in this manner in the event of individually modified goods according to the Consumer’s requirements (laser engraving).
8. In the event of the Consumer’s withdrawal from the Contract, the Consumer is entitled to a refund of the purchase price within 30 days from the Consumer’s withdrawal, and the Seller is entitled to reimbursement for the costs associated with returning the goods.
9. When withdrawing from the Contract, the Consumer is obliged to identify the Contract in the notification. The Consumer is also obliged to return the received goods to the Seller within 14 days from withdrawing from the Contract as a whole (all received goods must be returned), usually in the original packaging.
10. Instead of withdrawing from the Contract, the Consumer is entitled to ask the Seller to exchange the purchased goods.
11. If there are defects in the goods, the Buyer is obliged to reproach the Seller in writing
12. When enforcing a claim for defected goods, the Buyer is obliged to submit a tax document or other reliable proof of purchase (delivery note, etc.).
13. If the claim proves unfounded or unjustified, the Seller is entitled to reimbursement of costs that incurred due to the goods testing, payable within 30 days from the date of calculation of these costs.For more information contact us.